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ESPÉRER

ESPÉRER

Privacy Policy

Last updated: [25/09/2025]

This Privacy Policy explains how ESPÉRER SC LTD (“ESPÉRER”, “we”, “us”) collects, uses and protects your personal data when you visit espererskincare.com, place an order or contact us. We are the Data Controller under the UK GDPR and Data Protection Act 2018.

Contact (Data Controller)
ESPÉRER SC LTD, 72 Cardigan Street, Luton, England, LU1 1RR, United Kingdom
Email: info@espererskincare.com
Phone: 0208 079 3068
Supervisory Authority: Information Commissioner’s Office (ICO)

1) Data we collect

  • Identity & contact: name, email, phone, billing/shipping address.

  • Account: login details, order history, saved items.

  • Transaction: order details, payment method, totals, refunds. Card data is processed by our payment providers (Stripe, PayPal, Klarna, Clearpay) and not stored by us.

  • Technical/usage: IP, device, browser, time zone, cookies, pages viewed, interactions.

  • Comms & marketing: preferences, newsletter sign-ups (Klaviyo).

  • Support: messages you send us.

  • UGC/social: content you tag us in (as permitted by platform terms).
    We do not intentionally collect special-category data.

2) How we use your data (lawful bases)

  • Fulfilling orders and providing the site/services – contract.

  • Account management & customer support – contract/legitimate interests.

  • Service communications (order updates, policy notices) – contract/legal obligation.

  • Site security, troubleshooting, analytics and improvement (incl. Cloudflare, Google Analytics) – legitimate interests.

  • Marketing (newsletters/offers via Klaviyo; similar products to existing customers) – consent where required, otherwise legitimate interests. You can opt out anytime.

  • Legal, tax, fraud prevention – legal obligation/legitimate interests.

3) Cookies

We use cookies/pixels for essential functions, performance, and marketing. Where required, we rely on consent (via a cookie banner). You can change preferences at any time in your browser and (once implemented) via Cookie Settings. A separate Cookie Policy will explain each cookie used.

4) Sharing your data

We share data with trusted processors strictly for the purposes above:

  • E-commerce/Infrastructure/CDN: Cloudflare; website platform & extensions (incl. WooCommerce).

  • Payments: Stripe, PayPal, Klarna, Clearpay.

  • Email/CRM: Klaviyo.

  • Analytics/ads: Google Analytics, Google Ads.

  • Delivery: Royal Mail.

  • Professional services & fraud prevention as needed.
    We do not sell personal data. Processors act on our instructions and must protect your data.

5) International transfers

Some providers may transfer data outside the UK/EEA (e.g., cloud, payments, email). Where this occurs, we use appropriate safeguards such as the UK IDTA/EU Standard Contractual Clauses plus supplementary measures.

6) Retention

  • Orders/transactions: 6 years (tax/accounting).

  • Support enquiries: 24 months.

  • Marketing contacts: until you opt out or after 24 months of inactivity.
    When retention ends, we delete or anonymise data.

7) Your rights

You can access, rectify, erase, restrict, object, and request portability of your personal data, and you can withdraw consent at any time (where processing is based on consent). To exercise rights, email info@espererskincare.com. You can complain to the ICO.

8) Marketing choices

Unsubscribe from marketing emails using the link in any email or by contacting us. Service emails (e.g., order confirmations) will still be sent.

9) Security

We use appropriate technical and organisational measures (HTTPS, access controls, updates, limited access). No system is 100% secure—please keep your credentials safe.

10) Children

Our site is not intended for children under 16. If you believe a child has provided data, contact us to remove it.

11) Third-party links

External sites have their own privacy practices. Please review their policies.

12) Automated decision-making

We do not undertake fully automated decisions with legal or similarly significant effects.

13) Changes

We may update this Policy; the “Last updated” date will change. Material changes will be highlighted on the site and/or emailed where appropriate.

14) Contact

Questions or requests: info@espererskincare.com
Post: ESPÉRER SC LTD, 72 Cardigan Street, Luton, England, LU1 1RR, United Kingdom